CSMaxHow Can We Help?
Type a question, like "how do I send a second video", or pick a topic below.
Help topics
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Getting Started
Picking a plan, setting up your account and sending your first video.
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Sending Videos
Which videos work, how to upload or paste a link, and what to put in your note.
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Revisions
How to ask for a change, and what your 2 free revisions per clip cover.
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Billing And Plans
Credits, moving up or down a plan, cancelling and refunds.
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Account And Two-Step Sign-In
Changing your email or password, and turning on two-step sign-in.
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Platform Rules
Why we only cut your own footage, and how to disclose a clip that sells something.
Questions and answers
Getting started
Open the Board, start a new request, and add your video as a file or a link. Write a couple of lines on what matters, then fill in the one-time sheet of what you can and can't say. The request shows as received, and your clips appear under it when they're ready, each with its 2 free revisions.
On the Board. Every request shows where it is, from received to ready, and each finished clip sits under the video it came from.
Sending videos
Start a new request on the Board the same way you did the first. Each video gets its own request, so its clips stay together.
Yes. Paste a TikTok, Instagram or YouTube link in your note and say what you like about it. We use it as a guide for your clips. We never repost it.
Revisions
Open the clip, ask for a change, and say what you want different. Each clip has 2 free revisions, and the Board shows how many are left.
No. Revisions come with the clip. Only a new finished clip uses a credit.
Billing and plans
From your account settings. A move up gives you the bigger number of credits. A move down starts at your next month.
From your account settings, any time. Your plan runs to the end of the month you've paid for, then stops, and nothing else is charged.
Cancel any time from your account. Your plan keeps running until the end of the month you've paid for, then it stops and nothing else is charged. There's no contract and no cancel call.
If your first month isn't what you wanted, even after the revisions, email us within 14 days of your first payment and we refund that whole first payment. You keep the clips you already got.
If we don't deliver the clips your credits cover in a month, for a reason on our side, we refund the share you didn't get. On Ultra, for example, if you sent enough video for 90 clips and got 60, we refund a third of that month.
We send approved refunds within 5 business days, back to the card you paid with. Your bank may take a few more days to show it.
Past the first 14 days we don't refund a month you've already used, because the clips were made. We'd still rather hear what went wrong.
Account and two-step sign-in
In Settings, under sign-in. You link an authenticator app on your phone, and once it's on you type the code from that app when you sign in. You also get 10 recovery codes. Keep them somewhere safe, away from your phone.
Use one of your recovery codes instead of the app code. If you don't have them either, tell us through the form below and we'll reset two-step sign-in on your account so you can set it up again on your new phone.
For your safety, you're signed out after 1 hour without using CSMax, and always 24 hours after you signed in. Sign in again and your requests and clips are still on the Board.
Platform rules
Tell us through the form below, with the clip and a screenshot of the notice. We'll read what the notice says and use a revision to change the clip if that helps. We can't overturn a platform's decision for you, but we'll tell you honestly what we think caused it.